
Heather Baker
Manager / Human Services
希瑟·贝克(Heather Baker)领导ob欧宝娱乐app的儿童福利和青年服务实践, helping state, 县, 以社区为基础的机构也会对项目进行投资, 人, 以及改善儿童和家庭生活的技术. 她领导的团队在提供和管理儿童和家庭服务和项目方面有着丰富的经验. 自2003年加入ob欧宝娱乐app以来,她一直与多个州合作, providing expertise, technical assistance, 并对供应商绩效管理中的项目提出建议, program evaluation, financial management, service management, information technology, and early childhood development. Prior to joining ob欧宝娱乐app, she worked at the Commonwealth of Massachusetts' Executive Office of Administration and Finance, Fiscal Affairs Division. 她获得了波士顿学院的文学硕士学位.

Tracy Bell
Senior Advisor / Human Services
Mr. Bell joined ob欧宝娱乐app in November 2018 with over 15 years of experience in human services. 他目前担任Human services的就业和收入维持服务高级顾问. In this role, he focuses on health and human services strategies and solutions for state and local governments. Mr. Bell works with agency executives, leadership, and frontline staff to coordinate business efforts; respond to needs for all project-related endeavors; and provide viable solutions that meet clients’ needs.
Since joining ob欧宝娱乐app, Mr. Bell has worked on several projects, including but not limited to: the modernization of a state’s system responsible for assisting those with developmental disabilities or acquired brain disorders; a data validation project to ensure proper designation of Medicaid closure codes in order to facilitate consistent and accurate claim processing; as well as leading a Project Management Office (PMO) effort for a state agency, which focuses on how to operate effectively during a post-COVID-19 reality—helping to create remote solutions for an organization that has historically been hands-on and in person.
Prior to joining ob欧宝娱乐app, Mr. 他曾担任Maximus的业务发展副总裁. 他还曾担任田纳西州人力服务部门的劳动力发展、就业和转型首席官. In that role, 他负责公共服务项目的日常运作, 例如为有需要家庭提供临时援助, 补充营养援助计划(SNAP), Child Support, Workforce Development, and system development. With a background in Computer Science from Mississippi Valley State University, Mr. Bell is once again focusing on information technology leadership in human services, where his focus is centered on creating technology solutions that support the business needs and overall mission/vison of 健康 and Human Services organizations.
Mr. Bell is a volunteer Advisory Council Member for Human Services at the Kresge Foundation. He is also affiliated with the American Public Human Services Association (APHSA), Ascend Aspen Institute, and Leadership for a Networked World, to name a few.

Katie Bright
Associate Manager / Human Services
Katie Bright is an associate manager within the Human Services’ Child Welfare and 青年 Services team. Katie’s career at ob欧宝娱乐app began in 2002 when she started working within the Massachusetts Department of Children and Families (DCF) revenue management unit. Her role has since expanded to include work with child welfare agencies across the U.S.
Most recently, 凯蒂一直在州立儿童福利机构工作, 因为他们正在努力实施《ob欧宝娱乐app下载》. 她还与各州密切合作,以确定如何最好地利用灵活的资金,更好地为他们提供照顾的儿童服务. 这项工作的大部分内容包括实施证明改善了儿童成果的循证实践.
In addition to program implementation, Katie has an extensive background in financial management for child welfare agencies with comprehensive knowledge of Title 四型 eligibility and maintenance claiming. Her knowledge extends to Title 四型 administrative claiming; the Targeted Case Management Option under Medicaid; and the Social Security Block Grant.
Katie completed a Bachelor of Arts degree in Political Science from Simmons College in Boston, MA.

Kathy Fallon
Practice Area Director / Human Services
Ms. 法伦在政府和政府咨询部门工作超过32年,在州和地方公共服务项目上有丰富的经验. She has been at ob欧宝娱乐app since 1998 and currently oversees the firm's human services division, which provides consulting, technology, and outsourcing services to state and local governments across the United States. Prior to joining ob欧宝娱乐app, 她在马萨诸塞州的立法机构和行政和财政执行办公室工作了8年, man老化 state budget and finance. Ms. Fallon has a Master of Public Administration (MPA) from the University of Massachusetts, 在那里,她指导研究生水平的MPA学生学习公共预算和财政的艺术和科学,长达11年.

David Flores
Chief Technology Officer / Human Services
担任公司人力服务业务的首席技术官(CTO), David Flores oversees the development and implementation of the software systems and technical processes used in service of ob欧宝娱乐app’s human services clients. Mr. Flores支持软件开发过程的所有方面, 从开始到实施和运营, 他在技术领域工作了超过14年. Prior to joining ob欧宝娱乐app in 2016, Mr. 弗洛雷斯是一名软件顾问和商业系统程序员. 他持有Rensselaer Polytechnic Institute的数学和计算机科学双学位.

Heather Gann
Associate Manager / Human Services
Heather Gann is an associate manager for Early Childhood Education (ECE) in Human Services. 她于2014年加入ob欧宝娱乐app,在该领域拥有超过15年的经验. In her current role, 希瑟管理所有的早教部门——从家访到国家资助的学前班(学前班). Her work focuses on early childhood (EC) systems design and technical assistance and includes EC Workforce Registry operations and curriculum design and delivery. Project examples include state special education system evaluation; the reframing of state agency governance and service delivery structures; and state university curriculum consulting.
Prior to joining ob欧宝娱乐app, Heather worked across all sectors of the field of ECE at both the provider and administrative levels, giving her a holistic perspective. 希瑟丰富的经验使她对许多需求有了更深入的了解, challenges, 以及ob欧宝娱乐app下载机构面临的机遇, and she has a deep understanding of the varying contexts and landscapes across the field.
她获得了ob欧宝娱乐app管理硕士学位和幼儿和特殊ob欧宝娱乐app文学学士学位. She is also a member of the National Association of the Education of Young Children (NAEYC). Previously, she served as an executive board member of Tennessee’s state affiliate of NAEYC.
此外,Heather还撰写了以下白皮书: 改善亲子关系之策略及对访视或服务协调员之启示 (2014) and The Zika Virus: Implications for Collaboration across Human Services Agencies and State Action Plans (2016; co-authored by Dr. Janice Gruendel and Jill Reynolds). She also served on a committee through the Division for Early Childhood (DEC) that created implementation supports for DEC’s Recommended Practices.

Nathan Grossman
Manager / Human Services
Nathan Grossman, 在我们的公共服务实践中的经理, 在过去的20多年里,是否曾与20多个州的卫生和公共服务机构合作,提供幼儿期咨询, child welfare, income maintenance and disability programs, including information technology, program administration, training and technical assistance, and financial and program analysis. Mr. Grossman has expertise in information technology system planning and implementation for public agencies and in federal revenue management in multiple areas of federal funding (Titles II, IV-D, 四型, 第十九, XXI and IDEA Parts B & C, SSI/SSA, CCDF, TANF and SNAP).
最近的一些相关合同的例子表明Mr. Grossman has managed include currently supporting the West Virginia Department of 健康 and Human Resources to implement a new integrated eligibility system by supporting Optum in a subcontractor role, providing project management, 培训和组织变革管理专业知识. 也, since 2012, 他支持宾夕法尼亚州公共服务部门的计划,并加强对早期干预的技术支持, early childhood, and home and community based services by man老化 a project team of about 25 staff. Mr. Grossman has also led various programmatic, 早期干预的财务和技术评估, developmental disability, 老化, foster care, child care, behavioral health, and nutrition programs in Arizona, California, Colorado, Connecticut, the District of Columbia, Florida, Illinois, Indiana, 堪萨斯, 缅因州, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, 俄亥俄州, Rhode Island, South Carolina, Tennessee, Virginia, Washington, West Virginia, and Wisconsin.
Mr. Grossman received Prosci Organizational Change Management Practitioner certification in 2018 and Project Management Professional (PMP) certification in 2008.

Brian Howells
Manager / Human Services
Mr. Howells has been working in government and public sector consulting for more than 11 years. 他专注于就业和公共援助项目. Howells领导了一系列活动,以提高国家贫困家庭临时援助(TANF)工作参与率, 加强努力维护(MOE)索赔, 为接受公共救助的人提供就业支持. In addition, he works with a number of states to improve and integrate their eligibility and program services to provide a better customer experience and lower costs for states. His work has also included projects related to 补充营养援助计划(SNAP), Medicaid, and Cost Allocation. Mr. Howells在全国劳动力发展专业人员协会(NAWDP)主办的会议上发表了演讲, 国家福利统计与研究协会, the Center for Economic Inclusion (UK), 和国家公共服务财务官员协会(HSFO). Prior to joining ob欧宝娱乐app, 他曾在马萨诸塞州联邦政府行政办公室担任高级财政政策分析师 & Finance (ANF) and as Deputy Budget Director of the Executive Office of 健康 and Human Services.

Deborah Joffe
Associate Manager / Human Services
Deborah Joffe, PMP,是盈科集团的副经理. Ms. Joffe has extensive experience leading consulting jobs for human services agencies around the country, 包括提供策略分析的业务, business diagnosis, program design, 以及TANF和其他联邦资助项目的支出分析. 负责ob欧宝娱乐app执行职能相关工作, including training based on ob欧宝娱乐app’s Human Services Coaching Framework and other program design decisions. Her background includes project management of TANF MOE identification projects in 13 states, including Missouri, 马萨诸塞和密歇根在过去的九年里. 她个人参与了近20亿美元的TANF MOE索赔. In addition to her MOE work, Ms. Joffe监督了缅因州的工作参与改善项目, Missouri, Rhode Island, and 俄亥俄州, 以及TANF在明尼苏达州的咨询活动, Massachusetts, and Georgia. 她曾在20多个州工作,并在过去的8年里担任多个项目或项目经理. 她的经验包括在圣地亚哥县开展大规模的TANF就业案例管理服务, California, 这个项目雇佣了130人,为5人服务,000 families receiving public assistance. 这项行动还包括儿童保育补贴服务, 包括资格确定和付款处理. Ms. Joffe is a certified Project Management Professional and a member of the Project Management Institute. 她拥有马萨诸塞州大学波士顿分校公共事务理学硕士学位和布兰代斯大学学士学位.

Jennifer MacBlane
Associate Manager / Human Services
Jennifer MacBlane是盈科集团的副经理. She has over 20 years of experience in human services, government, and government consulting.
Jennifer于2006年在ob欧宝娱乐app开始她的职业生涯,在美国各地的儿童福利和ob欧宝娱乐app下载机构工作.S. to further their goals of improving lives. 她的研究领域是服务系统设计, transformation, evaluation, and innovative payment strategies. 她帮助各州建立了更全面的体系, preventive, and flexible children’s service systems by integrating services across child welfare and behavioral health. 詹妮弗对支持儿童服务的联邦资金来源以及如何有效利用这些资金也有深刻的了解.
Prior to joining ob欧宝娱乐app, Jennifer worked in direct human services and within the Massachusetts State Budget Office. She completed a Master of Public Administration degree from Arizona State University.

Sterling McCullough
Associate Manager / Human Services
Mr. McCullough has more than thirty-five (35) years of experience in the areas of Management Consulting, Business/Agency Transformation, Systems Integration, and Analytics. 他在处理复杂事务方面有着成功的记录, systems, and applications, 并为各类客户提供一系列的咨询服务. Mr. McCullough’s primary focus area throughout his career has been the Government (State & Local, Federal, Civilian) sector.
Since joining ob欧宝娱乐app, Mr. McCullough has managed engagements to perform Comprehensive Child Welfare Information Systems (CCWIS) Planning and Feasibility studies for the following states: Florida, Illinois, Arizona, and Minnesota. 他还为新罕布什尔州进行了一项发展残疾规划和现代化研究.
Prior to joining ob欧宝娱乐app, Mr. McCullough performed large, complex IT engagements that consisted of a variety of solution offerings (Business Transformation, Systems Implementation, Analytics, Management Consulting) deployed across a variety of industries (Human Services, 健康care, Education). Mr. McCullough led a team that designed and implemented fraud and performance analytics for the 健康care.gov platform (Obamacare).
During his career, Mr. McCullough has directly managed and delivered several large-scale systems integration and consulting projects in the following areas within Human Services – Child Welfare, Child Support Enforcement (CSE), 为有需要家庭提供临时援助, and Workforce Development. 他还参与过医疗保健项目(医疗保险、医疗补助、医疗保健).)和ob欧宝娱乐app项目(成果管理、风险评估).
Mr. 麦卡洛拥有卡内基梅隆大学(匹兹堡)计算机工程理学硕士学位, 并获得圣母大学(南本德)电气工程学士学位, IN). He is also a member of the American Public Human Services Association (APHSA) and is currently pursuing a project management certification from the Project Management Institute (PMI).

Tony Ong
业务发展经理/公共服务
Tony Ong believes in better government. As the leader of Public Consulting Group's (ob欧宝娱乐app) business development in the human services sector, 托尼正在推动新一代ob欧宝娱乐app下载项目的发展,通过改善产出和结果创造更多的价值. 通过建立关系和建立富有成效的伙伴关系,Mr. Ong介绍了新的和创新的方法来帮助机构提高运营效率和客户成果.
在马萨诸塞州政府工作了四年之后, Tony joined ob欧宝娱乐app in 1999 and ascended the organization to become a seasoned manager of 人 and a portfolio of projects focusing on producing excellent deliverables, instilling client loyalty, building great teams, 并培养员工的专业发展. Mr. Ong led the implementation and operation of, at the time, ob欧宝娱乐app’s largest contract in its history to provide a full complement of employment services to participants of the County of San Diego’s CalWORKs Welfare-to-Work program. Over the last 10 years, the program has expanded to help over 7,000 families (including 2,(000个难民家庭)通过职业最大化他们的潜力, education, and employment services.
Mr. Ong has an MBA from Clark University, 麻省大学波士顿分校(University of Massachusetts Boston)麦科马克政策研究研究生院公共管理/公共政策硕士学位, 并获得马萨诸塞大学阿默斯特分校政治学学士学位. Outside of work, Tony enjoys the grind of training, completing 32 marathons and 2 Ironman Triathlons and challenge of competition as a golfer and ski racer.

Beth Osborne
Associate Manager / Human Services
贝丝·奥斯本是盈科集团波士顿分公司的副经理. Since 2005, she has worked with child welfare and human service agencies across the U.S. to implement fiscal and policy solutions to help improve outcomes for children, youth, and families. 贝丝还与多个州合作,提供财务咨询, strategic planning, project management, and sustainable 改变 services.
Currently, Beth is man老化 two of ob欧宝娱乐app’s longest continuous revenue management contracts—for the Massachusetts Department of Children and Families (DCF) and the Rhode Island Department of Children, 青年, and Families (DCYF). For these contracts, she manages Title 四型 policy, quality assurance and claiming; Medicaid rate setting and claiming; and cost allocation services.
In addition, Beth is acting in response to the Family First Prevention Services Act (FFPSA) by reviewing and developing fiscal solutions for the benefit of child welfare agencies and the children and families they serve.
Beth在波士顿的萨福克大学(Suffolk University)获得公共管理硕士学位和政治学硕士学位, MA.

Jill Reynolds
助理实践区域主任/公共服务
Ms. 雷诺兹领导着ob欧宝娱乐app的老龄和残疾卓越服务中心. 她为包括家庭和社区服务在内的ob欧宝娱乐app下载项目提供战略领导和支持, Vocational Rehabilitation, disability services, employment support programs, 以及其他服务老人和残疾人的项目. Throughout her career, Ms. 雷诺兹一直致力于帮助州和地方客户在其ob欧宝娱乐app下载项目中取得更好的结果和财政业绩. She has worked extensively with numerous government programs across early childhood, public assistance, and employment services. 她曾与联邦资金来源合作,包括医疗补助计划, SNAP (Food Stamps), Title 四型, TANF, CCDF, WIOA, IDEA Parts B&C, and competitive grant funds. Specific examples of Ms. 雷诺与盈科集团客户的合作包括政府业务外包, information systems consulting, financial management consulting, business process improvements and design, federal fund reporting and claiming, 项目咨询和以人为本的规划实践. She leads ob欧宝娱乐app’s efforts in using executive function brain research to develop more effective human services programs based in coaching and skill building. Ms. Reynolds has presented nationally on numerous topics including human services finance, coaching, and employment services.
Prior to joining ob欧宝娱乐app, Ms. 雷诺兹是马萨诸塞州州长的副ob欧宝娱乐app顾问. In this role, she worked on early education, K-12 education, and higher education policy, legislation, regulation, and finance. Previously she worked for the Massachusetts Office for Administration and Finance and was responsible for budget oversight and analysis related to education and other areas. Ms. Reynolds is a 2017 Eisenhower Fellow, for which she studied labor market participation for 人 with disabilities in Peru and Japan.

Sarah Salisbury
Associate Manager / Human Services
Sarah Salisbury has over 14 years of experience in a vast array of health and human services programs with specific focus on 老化 and disability services, early childhood programming, rate setting, and cost reporting. 她曾管理早期干预(EI)的比率研究和财政分析, Vocational Rehabilitation (VR), 以及许多州的家庭和社区服务(HCBS)项目. Ms. Salisbury also assists states with Federally required HCBS Statewide Transition Plan (STP) activities, including provision of person-centered planning trainings and compliance site assessments.
Prior to her work at ob欧宝娱乐app, Ms. 索尔兹伯里在纽约州的预算办公室工作期间,完成了公共管理实习项目. 在预算部门,她管理了6美元.她的投资组合包括家庭能源援助计划(HEAP), Supplemental Security Income (SSI), homelessness, supportive housing, 补充营养援助计划(SNAP), EI, state operations, and IT infrastructure. 她还为IT开发项目和战略采购提出了成本节约和收入建议. 她过去的其他工作还包括在联邦难民安置办公室担任主题专家, and public affairs at the U.S. Embassy in Guatemala.

Ezra Sykes
Associate Manager / Human Services
Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and 改变 management. 自2008年加入盈科集团以来,他已与多个州合作, 主要与卫生和ob欧宝娱乐app下载机构合作,旨在改善为公益受惠者提供的一线服务. Mr. 赛克斯还担任ob欧宝娱乐app可持续变化实践的主任, 支持增长的知识和工具包, 改变, 振兴政府组织. Prior to joining ob欧宝娱乐app, Mr. 赛克斯曾在马萨诸塞过渡援助部担任项目管理主任. Mr. 赛克斯在非营利领域也有经验, serving as Director of Policy for the Massachusetts Housing and Shelter Alliance, a public policy advocacy organization advocating on behalf of homeless individuals.